Hill Pride City Hotel

01 May'24

02 May'24

1 room, 2 guests

Hill Pride City Hotel

Nuwara Eliya District | Wed, 01 May - Thu, 02 May | 1 Room, 2 Adults

General

Amenities

Rules

About

Reviews

Location

Rooms

₹3,823

₹3,517

/ night + ₹1,185 tax

Hill Pride City Hotel

3-star Hotel · Nuwara Eliya

4.0/5

(226 reviews)

Cancellation till check-in available

With ClearChoice Max powered by Cleartrip

Amenities

24-hour front desk

Airport shuttle service

Concierge desk

BBQ/Picnic area

Smoke-free property

Breakfast available

Property rules

Check-in: After 02:00 PM, Check-out: 11:00 AM

Cancellation till check-in available, with ClearChoice Max

About property

Location: With a stay at Hill Pride City Hotel in Nuwara Eliya, you'll be within a 15-minute walk of Assemblies of God Church Nuwara Eliya and Victoria Park. This hotel is 0.7 mi (1.2 km) from Galway Forest Reserve and 0.7 mi (1.2 km) from Lake Gregory.Rooms: Make yourself at home in one of the 14 air-conditioned rooms featuring LED televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.Attractions: Distances are displayed to the nearest 0.1 mile and kilometer.

Assemblies of God Church Nuwara Eliya - 0.8 km / 0.5 mi
Victoria Park - 0.9 km / 0.6 mi
Galway Forest Reserve - 1.1 km / 0.7 mi
Lake Gregory - 1.1 km / 0.7 mi
Holy Trinity Church - 1.2 km / 0.7 mi
Nuwara Eliya Golf Club - 1.8 km / 1.1 mi
Lover's Leap Waterfall - 2.9 km / 1.8 mi
Pedro Tea Factory - 3.3 km / 2 mi
Single Tree Hill - 4.1 km / 2.5 mi
Moon Plains Viewpoint - 4.5 km / 2.8 mi
Sri Baktha Hanuman Kovil - 7.4 km / 4.6 mi
Pidurutalagala - 7.5 km / 4.7 mi
Hakgala Botanic Gardens - 9 km / 5.6 mi
Damro Labookellie Tea Centre and Tea Garden - 13 km / 8.1 mi
Horton Plains National Park - 15.5 km / 9.7 mi

Amenities: Take in the views from a garden and make use of amenities such as complimentary wireless internet access and concierge services.Business Amenities: Featured amenities include express check-in, express check-out, and a 24-hour front desk. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.Dining: Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Buffet breakfasts are available daily from 6:30 AM to 9:30 AM for a fee.

See all 55 photos

₹3,517

+ ₹1,185 tax

/ night

₹3,823

8% off

No cost EMI from ₹1,567

Location

Nuwara Eliya, Nuwara Eliya District, 22200

Ratings & reviews

4.0/5

(226 reviews)

121

Location

Rooms

Service

Value

Hygiene

Not guest-friendly, waste of potential.

2/5

Marlon R on Mar 03, 2024

Only a great experience or a terrible experience could get me to go online and leave a review, and this was not a great experience. For those of you who do not wish to read my rant, let me tell you this - only visit this place if you don't mind the subpar service and terrible staff attitude (this place is run like a YMCA hostel. "Hill Pride City Hostel" would be a more appropriate name). I was going to put this behind me and forget about my less-than-perfect experience because, to be honest, this is a great property! But Madhusha's (the Manager's) attitude at my checkout was the last straw, the cherry on top, so here I am wasting 15 minutes of my time. Good food, good property, good rooms, and reasonable prices BUT the staff attitude, their rules and regulations, and their unwillingness to be customer-friendly and flexible, are so off-putting and negate all that is good about this property. Day 1 - On the first day, I discovered that the gates close at 9:30 pm while I was attending a function in Nuwara Eliya. Interestingly, I had not been informed of this regulation during check-in, upon departure after check-in, or even when settling the advance payment. As I mentioned before, the operational style seemed similar to that of a YMCA hostel. Day 2 - It took a solid hour and a follow-up call to the front desk just to get them to send up a water bottle in the morning. Then, around 1:00 p.m, I decided to order some lunch. I called about five times, but no one picked up. Finally, when I got through at 1:15 pm, they told me that the kitchen had already closed, and I was out of luck for lunch. I tried again to order more water bottles because the one they sent in the morning was just 500ml. They said ok, but then, radio silence for a whole hour. After a follow-up call to check on the water situation, Madhusha casually mentions that they decided not to send any more water because they sent one bottle in the morning, and apparently, I'd be charged extra. Hey, I'm happy to pay, but how about giving me a heads-up instead of silently deciding not to send water? Communication goes a long way! Day 3 - Check-Out Experience: They say check-out is at 11:00 am, but I showed up at 11:30 am. Madhusha then tells me there's an extra fee because I'm 30 minutes late. It's not about the small LKR 500 charge (apparently, it's LKR 1000 per hour if you're late). It's more about the idea of punishing guests for being a little late, especially after not-so-great service. I asked Madhusha if she was the owner, and she first said yes. But when I didn't buy it and asked again, she admitted she was the manager. When I wanted the owner's contact info to give some feedback, she said no. Madhusha, congrats! You just earned your establishment a shiny negative review. You've missed out on a customer who frequently visits Nuwara Eliya, along with all the potential positive recommendations I could have shared. Hope the 500 Rupees was worth it.

2/5

Marronquito on Mar 02, 2024

Very basic hotel. Room had no Aircon, fan, or hairdryer and only one towel between two. The bed was damp and not very comfortable. There is no pool, no bar and no recreation or space to sit and relax. It has no lift a d we were on the 3rd floor and had difficulty doing stairs.

5/5

sowndarya v on Dec 29, 2023

The ambience is good and simple. The staff were really friendly and helpful. Especially staff named vignesh and Clinton served very well and very kind . The food feels like home food. Better choice to opt for tourists stay.

4/5

aselah l on Oct 22, 2023

The hospitality was very welcoming. I felt like i was at home with the way the staff members treated us. Always smiling staff members and also ready to address any issue regarding our rooms. The food was fresh and readily prepared. It felt like eating food at home. I'm so glad i went to this resort.

5/5

Anton P on Jun 05, 2023

Very nice please to stay. Excellent customer care. Tasty food. Location easy access . Sanitary facilities are good. Calm and quite place with beautiful surrounding . Staff is very good and helpful. Enjoyed very much.